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Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Hockeylover1919
Level 7
‎12-29-2020 09:28 PM

Connecting to internet issue

I bought a Roku Streaming stick 3800R from marketplace online. My husband went and picked it up for me and when he got home there was no remote. I was told that I would be able to do everything on my phone with the Roku App like I could do if I had the actual remote. Well, I’m not sure if I’m just not the brightest bulb on the tree or not but I can not get this Roku to do anything. When I turn my personal hotspot on I can see the hotspot for my Roku but it says there is a password. I don’t know the password. How do change or remove the password? The people I bought this from are not helping me in anyway shape or form. Please help me!!! I just want to watch some good ol boob tube. 
TIA, Jennifer

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makaiguy
Community Streaming Expert
‎12-29-2020 10:41 PM

Re: Connecting to internet issue

What you were told is only partially true.  Once the Roku is connected to your local network it CAN be controlled by the Roku app on a mobile device connected to the same net.  But the remote app is useless for connecting the Roku to the net in the first place -- for this you need a remote compatible with your Roku.

For your 3800 Roku sick you'll want a Roku Voice Remote available from Roku on this page: https://my.roku.com/upgrade/

You may also be able to find one locally at a discount or big box store or from other online sources.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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