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NFP
Level 7
‎04-16-2020 10:14 AM

Connecting to a new network due to a replacement of a modem/router

I have 3 ROKU sticks that were functioning when I had the previous modem/router. I just replaced the latter and 2 of the 3 sticks will not allow me to update the network. All I see is the white ROKU letters bouncing from one side of the black screen to the others. What steps do I need to take to get both ROKU screens back to make the network update?

 

Thank you in advance for your assistance. 

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makaiguy
Community Streaming Expert
‎04-16-2020 02:07 PM

Re: Connecting to a new network due to a replacement of a modem/router

@NFP wrote:

All I see is the white ROKU letters bouncing from one side of the black screen to the others.

This sounds like the basic Roku screen saver, so those units appear to be functioning okay - you just need to get them set to your new home network.  In the meanwhile, they are still trying to connect to your OLD network.

What model are the Roku sticks, and do you still have working remotes for them?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

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