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Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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NFP
Level 7
‎04-16-2020 10:14 AM

Connecting to a new network due to a replacement of a modem/router

I have 3 ROKU sticks that were functioning when I had the previous modem/router. I just replaced the latter and 2 of the 3 sticks will not allow me to update the network. All I see is the white ROKU letters bouncing from one side of the black screen to the others. What steps do I need to take to get both ROKU screens back to make the network update?

 

Thank you in advance for your assistance. 

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makaiguy
Level 20
‎04-16-2020 02:07 PM

Re: Connecting to a new network due to a replacement of a modem/router

@NFP wrote:

All I see is the white ROKU letters bouncing from one side of the black screen to the others.

This sounds like the basic Roku screen saver, so those units appear to be functioning okay - you just need to get them set to your new home network.  In the meanwhile, they are still trying to connect to your OLD network.

What model are the Roku sticks, and do you still have working remotes for them?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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