Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Connecting Roku without Remote

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Hello,

My landlord changed wifi so my mobile remote does not connect.

I lost my roku remote while ago and I’ve been using mobile app as remote.
Please advise how I can connect my Roku device and Mobile app remote.

Model# : 2450X

Thank  you,

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Level 15

Re: Connecting Roku without Remote

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You need a physical remote in order to input new network details. 

For models that use IR remotes, you can get a cheap universal remote that states it supports Roku on the package, or buy one from Roku. https://www.roku.com/products/accessories/player  Sometimes they can be found in the dollar store, but you can certainly find one in any big box store. For Streaming Sticks, you'll need to get a replacement wireless remote. https://www.roku.com/products/accessories/streaming-stick

Bear in mind that your 2450 model is very old and isn't supported anymore with updates, so you're probably better off just getting a new Roku.

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Highlighted
Level 15

Re: Connecting Roku without Remote

Jump to solution

You need a physical remote in order to input new network details. 

For models that use IR remotes, you can get a cheap universal remote that states it supports Roku on the package, or buy one from Roku. https://www.roku.com/products/accessories/player  Sometimes they can be found in the dollar store, but you can certainly find one in any big box store. For Streaming Sticks, you'll need to get a replacement wireless remote. https://www.roku.com/products/accessories/streaming-stick

Bear in mind that your 2450 model is very old and isn't supported anymore with updates, so you're probably better off just getting a new Roku.

View solution in original post

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Level 7

Connecting to a new network without a remote possibilities?is it ?

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Ive lost my remote and use my phone app as one . Now i have a new modem and can’t connect my express to a network . The app works through wifi . Is there a way to register my network to my device online? So i can use the app on my phone as a remote. 

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Level 15

Re: Connecting to a new network without a remote possibilities?is it ?

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The easiest thing to do by far is to get a new remote.  A cheap universal remote will do (if it supports Roku).  Barring that, the only way to get it to connect is to set up your new Wi-Fi exactly the same as your old Wi-Fi and hope it connects.

Otherwise, you must use a physical remote to input new network details in order to get connected. 

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