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Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Maree1989
Level 7
‎03-21-2021 09:24 PM

Code 005 on my Roku streaming stick +

I just recieved my Roku Streaking Stick+ HD/4k/HDR it acts like it's connecting to the internet 2 green check Marks.. Then goes to do the update an a error code comes up and will not update. Just over and over.. 

I have 

Unplugs rest the......

Stick+

Router 

Tv.. 

I don't know what I am doing wrong..can someone help me please. 

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RokuMary-F
Roku Employee
Roku Employee
‎03-22-2021 01:32 PM

Re: Code 005 on my Roku streaming stick +

Hi @Maree1989,

Thanks for the post.

Have you tried using a different wireless network to set up your device? 
See more tips and troubleshooting steps for this type of issue here: https://support.roku.com/article/115002796148-what-should-i-do-if-my-roku-device-is-unable-to-update...

Thanks,

Mary

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