Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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GLS1250
Level 7

Channel Loading Error on Roku Ultra 4 Units

I have 4 Roku devices in my house. Each one connected wirelessly in the network .  Two devices are Roku 4 Ultra, The other two are Roku Express units. The two Roku Express units in two rooms work fine. The 2 Roku 4 Ultra units will not load the channels. Prior to 10/7/2021 they worked  no problem. I have rebooted the wireless and the TV and Roku Devices . The Units say excellent signal strength, and show no error messages. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Channel Loading Error on Roku Ultra 4 Units

Hi @GLS1250

Thanks for the post.

Just to confirm, when you launch any channel on your 2 Roku 4 Ultra device, does it automatically go back to the home screen, or you are seeing an error message first? Please also name us the channels you are accessing. 

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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