Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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KK19
Level 7

Changing account & network on roku device

Changed internet and roku accounts as part of divorce.  Once I changed accounts, I am not able to change the network wifi connection to my roku ultra or express.  I am also not able to connect my new account to my established devices.  Neither roku device will connect to the roku app either.  Help please & thank you 

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renojim
Level 21

Re: Changing account & network on roku device

To connect your devices to your new account you have to perform a factory reset.

https://support.roku.com/article/208757008-How-to-factory-reset-before-returning-selling-or-gifting