Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Changed modem earlier, have excellent internet, but apps say no internet
I connected Comcast xFi modem hours ago, and have 'excellent' internet on TLC Roku TV, but Hulu and other apps say 'no internet' or 'network error' . . . I have turned off/on numerous times; checked modem connects; and it's all good. I'm on internet now with laptop AND I can access those apps on my laptop, but not on my TV. I looked to delete and reinstall apps, but can't do it without an internet connection. What's going on here and how do I get out of this loop?
Absolutely no issues with anything earlier, have validated connections with Comcast and modem is good - like I said Roku says connect is 'excellent' but this is maddening!
Re: Changed modem earlier, have excellent internet, but apps say no internet
Yes, of course - as I said in my post, I have restarted modem and/or TV - multiple times! I've connected TV via cable versus wireless, but it makes no difference, yet I watched TV yesterday - all day, without any issues. The problem came back at 811pm last night and I've been reading solutions all these hours to find a way to resolve this. I can watch Hulu or Netflix on my laptop, which means my internet is not the issue, but the TV. I removed Hulu app, then reinstalled; cleared cache; and just now did a reset without removing settings. Next move is to do a factory reset and lose all my apps and settings. I bought this TV in July, and now 6 months later it is worthless.