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Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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cherrygers
Level 7
‎02-05-2020 04:28 PM

Cannot context to wireless even after resetting factory settings

I have an Express+ and have used it successfully for about a month.  Today it would not connect to the internet.  I have tried all the solutions I could find online.  I restarted the device, I restarted my router, I disabled pings, and finally reset the device to factory settings but nothing worked.  Any suggestions?

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RokuTannerD
Level 19
‎02-05-2020 04:39 PM

Re: Cannot context to wireless even after resetting factory settings

@cherrygers  Thanks for the note. What do you see on screen when you go to select your wireless network in Settings>Network>Set up connection? Do you encounter any error messages? Is your wireless router broadcasting a 2.4GHz wireless network? 

Please see more about troubleshooting wireless connection issues, including information about any network error codes you may encounter here: https://support.roku.com/article/208755728-what-should-i-do-if-i-cannot-connect-to-my-home-network-o...

You can also reference tips for improving your device's connection here: https://support.roku.com/article/213122277-tips-for-improving-the-wireless-connection-to-your-roku-s...

Please keep us posted! 

 

Thanks,

Tanner

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