Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Cannot connect to network

I’ve had my Roku Express for a year and a half with no issues. All of a sudden today, it lost connection to our wireless network. When I try to connect it, it says it cannot connect to the network. I am choosing the correct network, and I am entering the correct password. I have restarted both my router and device, but it is still saying it cannot connect. Our internet speed test is normal. Is my Roku junk?

1 REPLY 1\
Community Streaming Expert

Re: Cannot connect to network

See if this helps - it has worked for me numerous times.  Do things in this order:

Restart your router (even if other devices have no problem finding and connecting).

After the router comes back up, restart the Roku via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart) to start with a clean slate.

Reconnect to your network.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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