Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Give me a few minutes to look into that router. As I am looking, is this a new Premiere you are trying to setup, or is it a previously working one that has now stopped getting on internet. Also, the Roku sees your network connection, but just doesn't connect to internet, correct? It is connecting to your network, though?
Here is an old post. Look at the user Russman167 who actually talked with Tenda tech support. Basically, to resolve his 14.50, he had to restart his router, and do a factory reset of the roku device. (note how he had to make sure times were correct at both the router and device during setup.)
See if this helps and post back with any steps you have done. Again, these are the basics so have to address them before fiddling with router settings.
reseted everything already and nothing. This **bleep** is a joke. What a piece of **bleep**. Like you buy a car and have to figure out how to wire everything set up the seats, wheels and all. What a **bleep**in joke!!!
If some one wants a Roku device send me your address I am giving one up!!!
Can definitely be frustrating, supposed to be plug and play. Unfortunately, it doesn't always just "fit in" to some people's network setup as it is configured. For some, they have to buy a new router. It depends how much time and money you want to spend. You can get a decent TP-Link for $20-50.
Even people on here with very expensive routers can run into problems because not preconfigured for Roku. Sometimes it is an ISP problem and the internet company has to change a setting on their end. Other times, you may have to check and do a firmware upgrade on your existing router. It is a matter of getting everything configured properly though. Some just gave up and bought a Firestick and it just worked for them (or so they say). Maybe.
If you change your mind on the Roku, post back and the users here will surely have some more suggestions for you.