Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
TEE48
Level 7

Cannot connect new device to internet

Brand new device.  It detects my networks, but I cannot connect to them.  Tried many times, retyping the password, but keep getting the 014.14 error. Moved it to be beside the routers, and reset the device, but still cannot connect.

0 Kudos
3 REPLIES 3\
renojim
Community Streaming Expert

Re: Cannot connect new device to internet

If you have a router from Comcast/Xfinity or Cox go into your router's settings and change the wireless mode from g/n to b/g/n.                                 

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
TEE48
Level 7

Re: Cannot connect new device to internet

I've gone into advanced settings and there is not an option to choose 2.4GHz and 5GHz WiFi settings.  I assume this is where I would change g/n to b/g/n, but I do not have that option as this is a new Xfinity router (new as in the last year)

0 Kudos
AvsGunnar
Community Streaming Expert

Re: Cannot connect new device to internet

@TEE48 

There is a possibility that your router may be automatically managed (no end-user configuration permitted).

In this case, you will have to call the ISP (internet provider) to have them configure your router, or purchase your own router and replace this one (or incorporate into the network) so you can make the necessary changes.

https://www.xfinity.com/support/articles/xfi-advanced-settings

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
0 Kudos