Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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_1SKW
Level 8

Cannot activate roku express after hard reset

Had to hard reset my roku express due to not connect to my Wi-Fi anymore after having it for almost two months. Now I can’t activate it back. I input my email and i haven’t received an email yet it’s been two hours. Serial number A210740495004768

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6 REPLIES 6\
RokuKariza-D
Roku Employee
Roku Employee

Re: Cannot activate roku express after hard reset

Hi @_1SKW

Thanks for bringing this to our attention.

Please be advised that the serial number consists of 12 alphanumeric characters and can be located at the back or underneath the device itself.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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gesalazar151
Level 7

Re: Cannot activate roku express after hard reset

My 3 roku's haven't recognized my wifi name in over a WEEEEK!!!

I'm beyond frustrated. I've done everything in my power to fix but can't figure it out. 

Hope you can resolve your issue because I've given up all hope. 

_1SKW
Level 8

Re: Cannot activate roku express after hard reset

@RokuKariza-D  Serial number is: S012318JSY6

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makaiguy
Community Streaming Expert

Re: Cannot activate roku express after hard reset

@gesalazar151-

ROKU CANNOT FIND LOCAL WIFI NETWORK
Some routers (reported from Xfinity and Cox, but there may be others) have had their 2.4 GHz wifi band turned off by a router update, leaving only the 5 GHz band operational. Devices with single band wifi radios, notably Roku Express and Premiere models (but not Express 4K models) as well as many other single band devices can not even see the 5 GHz band. The solution is to reconfigure the router and turn the 2.4 GHz band back GHz. If you don't have access to your router setup you may need to have your internet provider do it.

If this problem was not caused by a router update deactivating the 2.4 GHz band, often a restart of the router (even if other devices are still connecting) followed by a restart of the Roku will allow the connection to be reestablished. Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System or Settings > System > Power.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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_1SKW
Level 8

Re: Cannot activate roku express after hard reset

Hello do anybody respond???!!! 

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RokuMary-F
Roku Employee
Roku Employee

Re: Cannot activate roku express after hard reset

Hi @_1SKW,

Thanks for keeping in touch and providing the additional information.

I have passed along your information to our Support team. They will follow up and assist you.
We appreciate your patience for the time being!
 

Best regards,
Mary

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