Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Cannot Connect to Wifi - And troubleshooted

I unsuccessfully tried connecting to Wifi and troubleshooting by resetting my router and Roku. Roku will still not connect and super disappointed. I have used numerous other products and never run across this before. Do not recommend.

0 Kudos
Community Streaming Expert

Re: Cannot Connect to Wifi - And troubleshooted


Has your Roku ever connected before to this router?  Post your Roku model number and router model number.  

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
0 Kudos
Community Streaming Expert

Re: Cannot Connect to Wifi - And troubleshooted

Can you get to the Roku home screen (the screen showing a grid of your channels)? 

If you can, your Roku model and model number can be found via the menu down the left side as follows: Settings > System > About.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos