Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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mkarr1999
Level 7

Cannot Connect to Internet After resetting everything

Yesterday, at random, my Hisense Roku TV decided to stop connecting to internet. I have tried countless times to reconnect it and despite the connection being “Excellent”, it won’t connect. I’ve tried restarting the router, the tv, the settings, and the network settings. I have tried unplugging the TV then plugging it back in and that still doesn’t work.

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2 REPLIES 2\
mkarr1999
Level 7

Re: Cannot Connect to Internet After resetting everything

also I should mention that I tried clearing the cache and that did not work either.

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RokuMary-F
Roku Employee
Roku Employee

Re: Cannot Connect to Internet After resetting everything

Hi @mkarr1999,

We appreciate your patience regarding this matter. I understand that you are unable to connect your wireless network with your Roku TV.

A few questions here to better understand what you're experiencing: Do you get an error message when you try to connect to your wireless network? Does the issue occur when you stream a specific channel? 

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot.

To help troubleshoot the issue further, follow this link: What should I do if I cannot connect to my home network or ...

Keep us posted and we'll continue assisting from there if needed.

Many thanks,
Mary

 

 

 

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