Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Cannot Connect To Network

Used the roku just this morning and watched tv, got home from work and now it cannot connect to the network. Network is, laptop and tablets are connected and working. Restarted roku several times, followed all their tips online and nothing. It’s less than a month old.
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1 REPLY 1\
Roku Employee
Roku Employee

Re: Cannot Connect To Network


Thanks for letting us know about the issue that you are experiencing.

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

- What model device are you using?
- Have you tried rebooting your wireless network/router?
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 

Please keep us posted and we will continue to assist you from there.


Danny R.
Roku Forum Moderator
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