Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I can find the wireless network that I want to connect to and the signal strength is excellent. But, I can't seem to select that network. It is highlighted, but my only options seem to be the left arrow on my remote which takes me back to the language screen or the up arrow which shows additional wireless networks. The "Ok" button doesn't seem to work and no other buttons on the remote will select the network that is highlighted. I get no prompt to enter my network's password. My device is a Roku Streaming Stick 3800.
It is a Roku Streaming Stick 3800R. I have both available. The Roku recognizes both and the signal strength for both is excellent. My issue is that I cannot select either. Once highlighted, I assume that one would click "Ok" to select that network and to be presented with a popup for entering a password. But, the "Ok" button does nothing. I am thinking that I have a bad remote.