Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Can't select a wireless network

I can find the wireless network that I want to connect to and the signal strength is excellent. But, I can't seem to select that network. It is highlighted, but my only options seem to be the left arrow on my remote which takes me back to the language screen or the up arrow which shows additional wireless networks. The "Ok" button doesn't seem to work and no other buttons on the remote will select the network that is highlighted. I get no prompt to enter my network's password. My device is a Roku Streaming Stick 3800.

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7 Replies
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Roku Employee
Roku Employee

Re: Can't select a wireless network

@dwcummings 

Thanks for the post.

Have you tried to factory reset your Roku device to see if that resolves the issue you are experiencing? For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Can't select a wireless network

My roku is not recognizing my home wifi network. My phone and laptop can connect from the same location as the roku but the roku can't find it. I did a power reset of the roku and that didn't help.

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Level 19

Re: Can't select a wireless network

What's the model number of the Roku?  Is your Wi-Fi 2.4GHz or 5GHz (or both)?

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Level 7

Re: Can't select a wireless network

A factory reset didn't resolve the issue. 

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Highlighted
Level 7

Re: Can't select a wireless network

It is a Roku Streaming Stick 3800R. I have both available. The Roku recognizes both and the signal strength for both is excellent. My issue is that I cannot select either. Once highlighted, I assume that one would click "Ok" to select that network and to be presented with a popup for entering a password. But, the "Ok" button does nothing. I am thinking that I have a bad remote.

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Level 19

Re: Can't select a wireless network

It sounds like a bad remote, but it isn't possible to get that far without having to press OK at some point, is it?  Try taking out the batteries and putting them back in when it doesn't respond.

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Level 7

Re: Can't select a wireless network

My remote is working fine, the network just isn't showing up. I tried typing in the ssid under 'private network' but it still couldn't find it.

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