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Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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drk89
Level 7
‎04-13-2020 11:58 AM

Can't reconnect to wireless after friend accessed Netflix through Xfinity

A visitor accessed Netflix through Xfinity on our TV. He may have used another password for Netflix. Now our Roku Ultra will not connect to our wireless. I have done everything recommended like re-starting our modem, restarting the Roku, checking the network password, ascertaining that the wireless signal is strong, etc.  

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RokuDanny-R
Roku Employee
Roku Employee
‎04-27-2020 09:03 AM

Re: Can't reconnect to wireless after friend accessed Netflix through Xfinity

@drk89 

Thanks for the information.

What model Roku device are you using? Have you tried performing a factory reset on your device and seeing if you are able to set it back up again?

For more information about how to perform a factory reset on your Roku device, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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