Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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JLSutton
Level 7

Can’t get roku to connect to my home wireless internet but it will connect to my phone hotspot?

My roku has been working fine for about a month but the last couple of days it refuses to connect to my internet? I have tried resetting router and roku, unplugging, switching cords, everything. Strangely enough it will connect to my mobile hotspot? I have 3 other roku devices in other rooms that are working fine and connected to the same internet? This is the roku that is closest to the router and the signal is showing strong it just refuses to connect. Anyone know how I can fix? 

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2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: Can’t get roku to connect to my home wireless internet but it will connect to my phone hotspot?


@JLSutton wrote:

My roku has been working fine for about a month but the last couple of days it refuses to connect to my internet? I have tried resetting router and roku, unplugging, switching cords, everything. Strangely enough it will connect to my mobile hotspot? I have 3 other roku devices in other rooms that are working fine and connected to the same internet? This is the roku that is closest to the router and the signal is showing strong it just refuses to connect. Anyone know how I can fix? 


Have you tried Settings > System > Advanced system settings > Network connection reset ?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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mmortal03
Level 10

Re: Can’t get roku to connect to my home wireless internet but it will connect to my phone hotspot?


@JLSutton wrote:

My roku has been working fine for about a month but the last couple of days it refuses to connect to my internet? I have tried resetting router and roku, unplugging, switching cords, everything. Strangely enough it will connect to my mobile hotspot? I have 3 other roku devices in other rooms that are working fine and connected to the same internet? This is the roku that is closest to the router and the signal is showing strong it just refuses to connect. Anyone know how I can fix? 


Same thing was happening to me. What is your router model?

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