Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Can’t get roku to connect to my home wireless internet but it will connect to my phone hotspot?

My roku has been working fine for about a month but the last couple of days it refuses to connect to my internet? I have tried resetting router and roku, unplugging, switching cords, everything. Strangely enough it will connect to my mobile hotspot? I have 3 other roku devices in other rooms that are working fine and connected to the same internet? This is the roku that is closest to the router and the signal is showing strong it just refuses to connect. Anyone know how I can fix? 

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2 Replies
Level 19

Re: Can’t get roku to connect to my home wireless internet but it will connect to my phone hotspot?


@JLSutton wrote:

My roku has been working fine for about a month but the last couple of days it refuses to connect to my internet? I have tried resetting router and roku, unplugging, switching cords, everything. Strangely enough it will connect to my mobile hotspot? I have 3 other roku devices in other rooms that are working fine and connected to the same internet? This is the roku that is closest to the router and the signal is showing strong it just refuses to connect. Anyone know how I can fix? 


Have you tried Settings > System > Advanced system settings > Network connection reset ?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 9

Re: Can’t get roku to connect to my home wireless internet but it will connect to my phone hotspot?


@JLSutton wrote:

My roku has been working fine for about a month but the last couple of days it refuses to connect to my internet? I have tried resetting router and roku, unplugging, switching cords, everything. Strangely enough it will connect to my mobile hotspot? I have 3 other roku devices in other rooms that are working fine and connected to the same internet? This is the roku that is closest to the router and the signal is showing strong it just refuses to connect. Anyone know how I can fix? 


Same thing was happening to me. What is your router model?

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