Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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12jordaE
Level 7

Can’t get past the set up

Just bought the roku today and it won’t get past an update.

I am putting in my WiFi password it’s correct and then it goes to blank screen and then asks me for my WiFi again. I have tried my mobile hotspot, it does the same thing. I have restarted the roku, it does the same thing and I have restarted my whole router and it still doesn’t work.

and I know my WiFi works because it works on my laptop and phone!!!

please help me fix this !!

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renojim
Community Streaming Expert

Re: Can’t get past the set up

First make sure you're using the supplied power adapter.  If you are, you may just want to take it back and get another.

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