Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Atlsheryl
Level 7

Can’t get past the Roku screensaver. Mobile remote is not working.

Today I was watching TV through my Roku device. I suddenly lost connectivity. All other devices in my house are working fine. Currently the Roku screen saver is on my TV  and I can’t get past that. I have restated my modem. I have also removed my streaming stick and plug back in with no luck. Are use my mobile phone as a remote. When I click on the home or back button nothing happens. 

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renojim
Community Streaming Expert

Re: Can’t get past the Roku screensaver. Mobile remote is not working.

Remove the power to your stick (the thing that looks like a USB cable) and plug it back in.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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