Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Mk501
Level 7

Can’t get into my Roku to connect to new WiFi

My Roku remote stopped working a while ago so I’ve been using the app as a remote. I had to get a new WiFi router so now my phone isn’t on the same network as my Roku so it’s not connecting thru the app. Without being able to connect to my Roku thru the app to use the remote I can’t actually get into my Roku to reset the WiFi info. Is there any way possible to reset it without having a remote??? I’m just about ready to put it in my driveway And see how many pieces I can make running over it. Then I’ll get a firestick. 

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2 REPLIES 2\
renojim
Community Streaming Expert

Re: Can’t get into my Roku to connect to new WiFi

What model Roku?  If it's a Stick, you must have a remote.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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makaiguy
Community Streaming Expert

Re: Can’t get into my Roku to connect to new WiFi

You can't set your phone to use the same wifi network as your Roku?

Alternatively, can you reset your router to use the same network name (SSID) and password as your previous router?
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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