Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Can’t get into my Roku to connect to new WiFi

My Roku remote stopped working a while ago so I’ve been using the app as a remote. I had to get a new WiFi router so now my phone isn’t on the same network as my Roku so it’s not connecting thru the app. Without being able to connect to my Roku thru the app to use the remote I can’t actually get into my Roku to reset the WiFi info. Is there any way possible to reset it without having a remote??? I’m just about ready to put it in my driveway And see how many pieces I can make running over it. Then I’ll get a firestick. 

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2 Replies
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Level 18

Re: Can’t get into my Roku to connect to new WiFi

What model Roku?  If it's a Stick, you must have a remote.

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Level 17

Re: Can’t get into my Roku to connect to new WiFi

You can't set your phone to use the same wifi network as your Roku?

Alternatively, can you reset your router to use the same network name (SSID) and password as your previous router?
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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