Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Jess77
Level 7

Re: Can't find connection, tried every troubleshooting idea I've found.


@RokuKariza-D wrote:

@Jess77

We're sorry for the experience – that is not what we aim for.

Please reply here with the serial number of the affected Roku device. It can be found in Settings > System > About.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.


All the best,
Kariza


Serial # YG00AA090973

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RokuKariza-D
Roku Employee
Roku Employee

Re: Can't find connection, tried every troubleshooting idea I've found.

@Jess77

Appreciate the reply.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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