Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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katiethel
Level 7

Can't enter wifi network password

I am trying to connect my Roku model 4661X2 to my new wireless network.  I am not able to enter the wifi password.  The options to switch between capital and lowercase letters, special characters, space, back and forward are all greyed out.  When I do try to enter a character I can select, the character does not populate.  I have tried the network reset three times and that has not resolved the issue.  I cannot perform a factory reset because the Roku no longer recognizes my 4-digit PIN, that I have not changed since I first set up the device when I purchased it.  Please help!  Thanks

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3 REPLIES 3\
renojim
Community Streaming Expert

Re: Can't enter wifi network password

Find the little pinhole and press and hold the reset button for no less than 30 seconds.

https://support.roku.com/article/208757008-How-to-factory-reset-before-returning-selling-or-gifting

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C_I
Level 12

Re: Can't enter wifi network password


@katiethel wrote:

I am trying to connect my Roku model 4661X2 to my new wireless network.  I am not able to enter the wifi password.  The options to switch between capital and lowercase letters, special characters, space, back and forward are all greyed out.  When I do try to enter a character I can select, the character does not populate.  I have tried the network reset three times and that has not resolved the issue.  I cannot perform a factory reset because the Roku no longer recognizes my 4-digit PIN, that I have not changed since I first set up the device when I purchased it.  Please help!  Thanks


          Maybe go to settings>network>network setup. But first go to settings>network> check network connection.  If you check your network connections, maybe it would identify the problem with your network and then automatically reset it? Maybe login to your Roku account on Roku and reset your 4 digit PIN. 

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Luckylady12
Level 7

Re: Can't enter wifi network password

Where do I go to do this????

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