Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Bsb1
Level 7

Can’t download from network

When I click on a channel using Roku express +, I get message that it can’t be downloaded from the network. This is happening with all my channels & just started happening. The network connection shows it is working fine with a strong signal. Can anyone fix this? Is Roku not supporting Express+?

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1 REPLY 1\
makaiguy
Community Streaming Expert

Re: Can’t download from network

@Bsb1--

Might your router be one supplied by your internet provider? If so, your problem may have been caused by a recent update to your router. This has been reported lately with equipment from Xfinity and Cox, but there may be others.

Affected users report the router configuration needs to be switched from g/n security back to b/g/n. If you don't have access to your router's control panel you may have to have your internet provider do it for you.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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