Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Seacopac
Level 7

Re: Can’t connect yet have strong wifi connection.

Continued: service provider is Cox Communication

 

E11406C2-A3D0-4DDE-8EFF-8A5BEBF9686D.png

Provider is Cox Communications

0 Kudos
Seacopac
Level 7

Re: Can’t connect yet have strong wifi connection.

I’ve rebooted and unplugged all electronics for months. Frequent issue. Always says signal is strong and every other wireless device works fine in the household.

0 Kudos
Donniek78
Level 7

Re: Can’t connect yet have strong wifi connection.

Says unable to connect to Roku service.

Model# 3932x

Serial# sdok207vx5fe

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Can’t connect yet have strong wifi connection.

@Seacopac @Donniek78

Thanks for the posts.

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

Please answer the following questions so we can get a better understanding of what you are seeing:

- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express/Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 
- How long have you been experiencing this problem?

If those things still aren't helping, feel free to provide us with the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Richard8
Level 7

Re: Can’t connect yet have strong wifi connection.

Hello

0 Kudos
Richard8
Level 7

Re: Can’t connect yet have strong wifi connection.

I can't connect to internet

0 Kudos
Richard8
Level 7

Re: Can’t connect yet have strong wifi connection.

I can't connect to internet.

0 Kudos
CKayJ1
Level 7

Re: Can’t connect yet have strong wifi connection.

Roku Device Model - 3920x - Roku Premiere

Serial Number - YH00FU6224440

Device ID - K450DF622440

Software O/S Version - 10.5.0 * build 4208-91

Internet Provider is xfinity/comcast

Make & Model of Router - Cisco Linksts E1200

 

HELP!!!!!

0 Kudos
renojim
Community Streaming Expert

Re: Can’t connect yet have strong wifi connection.

@CKayJ1, there's a known issue with Comcast/Xfinity supplied equipment.  Change your wireless mode to b/g/n from g/n.

https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
CKayJ1
Level 7

Re: Can’t connect yet have strong wifi connection.

Can you tell me in more detail what this means?  "Change your wireless mode to b/g/n from g/n."

0 Kudos