Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Strega
Level 17

Re: Can’t connect yet have strong wifi connection.

@SUNSHINE64   It sounds like you called a scammer.  They're pretty easy to find on the internet since they create a bunch of "roku-like" websites.

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Seacopac
Level 7

Re: Can’t connect yet have strong wifi connection.

Having same issue Roku!! Cannot connect to my wifi even though I have a strong signal. This has been happening for months. I know you’re monitoring this platform so please fix mine like you did the other day right after I searched the issue. Pretty please, thank you and happy holidays :-)

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ReneHolck
Level 7

Re: Can’t connect yet have strong wifi connection.

This is the worst TV I have ever had! I have tried everything under the sun to get this to work and it’ll work for a little bit and then it stops again my Internet connection is strong all my other devices are working except for this TV. I’ve had it for one year and I couldn’t be more disappointed! I would never buy another Roku product.  

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ReneHolck
Level 7

Re: Can’t connect yet have strong wifi connection.

Where is the support for these issues? 

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SUNSHINE64
Level 8

Re: Can’t connect yet have strong wifi connection.

did they charge you to do the up date?

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TraciMatthews41
Level 8

Re: Can’t connect yet have strong wifi connection.

No I was not charged for anything. I just went to the roku app clicked the star button and then clicked system update. Roku uninstalled their update so it should of reverted back on its own but if not follow these given steps. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can’t connect yet have strong wifi connection.

Hi everyone,

Thanks for the posts.

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
-who is your ISP (internet service provider) and what is the make and model of your router

Once we have more specific information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
JThomas
Level 7

Re: Can’t connect yet have strong wifi connection.

this posted in the wrong area.  i tried the update and it works....keeps going in and out but at least i was able to get a connection.  going to try to unplug everything for 10 minutes like previously suggested to see if that resolves this issue.  so frustrating!

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dixielady
Level 7

Re: Can’t connect yet have strong wifi connection.

firestick not working either

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Keith22
Level 8

Re: Can’t connect yet have strong wifi connection.

When you disconnect for 10 min make sure you change the hdmi switch them around. 

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