Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Can’t connect with a iPhone but a androids connects rite away

Is anyone having problems connecting with a iPhone 

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4 Replies
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Community Manager
Community Manager

Re: Can’t connect with a iPhone but a androids connects rite away

@Katelyn0522 Thanks for the note. On both your Roku and on your iOS device, try performing a network settings reset, then try to connect once more. 

(On your Roku, you can do this in Settings>System>Advanced system settings>Network connection reset.) 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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Level 7

Re: Can’t connect with a iPhone but a androids connects rite away

Same issue, I’ve tried literally everything. Changing passwords, the name of my iPhone, reset the network on both, restarted both, it won’t connect to either of our iPhones but connects to our tablet perfectly..... 

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Level 7

Re: Can’t connect with a iPhone but a androids connects rite away

It still won’t work even when you reset the network, tried it twice 

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Community Manager
Community Manager

Re: Can’t connect with a iPhone but a androids connects rite away

@Msparkman Thanks for clarifying. A few more questions here: 

- What model of Roku device are you using from Settings>System>About? 

- What version of iOS is currently installed on your phone? 

- Does your iPhone's network name have any special characters in it, such as an apostrophe? Does removing this help? 

- When did you first observe this issue occurring? Do other devices successfully connect to your iPhone's hotspot? 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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