Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Can’t connect to tv

I lost my tv remote and can not connect my roku to WiFi to use the roku app, what  do I do?

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2 Replies
Level 9

Re: Can’t connect to tv

Download the roku app on your phone.   There should be a video on youtube about it.

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Level 19

Re: Can’t connect to tv

The Roku app on a mobile device can only connect to Roku devices that are ALREADY connected to the local network to which the mobile device is connected.  You cannot use the Roku app to interface with a Roku that isn't already connected to the local network. 

To connect a Roku to a local net you'll need to have a remote compatible with your Roku.  If you tell us the model of your Roku, someone here will be able to advise you of an appropriate remote.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi