Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Aguamann1
Level 7

Can’t connect to new router

My Roku express 3930x was connected to and worked fine with my old router from Xfinity. I’ve changed to att uverse router. Roku sees the network but won’t connect after several attempts with correct password. I’ve reset the Roku 3 times. Please help 

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3 Replies
makaiguy
Level 21

Re: Can’t connect to new router

Have you tried restarting the U-verse router?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Aguamann1
Level 7

Re: Can’t connect to new router

Yes thanks 

all my other devices connect. Oddly the network name that comes up on all devices including Roku is my old uverse router name which is not plugged in   not the new one. But the new router password works to get on other devices but not Roku 

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renojim
Level 21

Re: Can’t connect to new router

Try Settings->System->Advanced system settings->Network connection reset.

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