Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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mclaughlin123
Level 7

Can’t connect to new WiFi network

We got a new router a few months ago and therefore had to set up new WiFi for our devices. Unfortunately, we lost our remote a long time ago and have been using the remote app for our Roku. Our phones are connected to the new network and the Roku device can’t connect to that because our remote is gone and the app won’t work because it’s now not connected to the same WiFi network, so we can’t connect. HELP. 

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2 Replies
cantrelle
Level 7

Re: Can’t connect to new WiFi network

I'm having the same exact problem.....ugh

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BrandinD
Level 7

Re: Can’t connect to new WiFi network

Same issue with me, just updated networks, use the app on my cell phone and now the app on my cell can’t talk to the device on the tv. How did you remedy this? - Brandin

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