Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Can’t connect to internet

Roku has stopped connecting to internet. I’ve tried everything, even a factory reset! There is no customer service phone support available during the situation, so hoping someone here can help. I am now stuck on the set up stage, as it can’t find my network!

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5 Replies
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Level 16

Re: Can’t connect to internet

More likely you need to reboot your Router.

My guess is you have many othrer things logged into your wifi.

Try logging out the other things and focus on the Roku.

Reboot the Router (unplug it and count to 30).

See if the Roku sees the SSID (wifi) and log it in.

Line of sight, distance can matter. Use the 2.4ghz signal.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Roku Employee
Roku Employee

Re: Can’t connect to internet

@Bhavana 

Thanks for the post.

Can you please provide us with more information?

What Roku device are you using? When did this issue start occuring?

As @boogernose suggested, we recommend rebooting both your wireless router and your Roku device.

For troubleshooting steps regarding wireless connectivity issues, visit our Support pages here: 
What should I do if I cannot connect to my home network or the internet?
Tips for improving the wireless connection to your Roku® streaming device

Keep us posted with what you find out. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Can’t connect to internet

Please help with Roku connection. I have tried to connect throug the settings link with no prevail. ROKU HELP IS NOT TAKING CALLS and I am still without.

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Level 7

Re: Can’t connect to internet

I have rebooted till im blue in the face. There is something else wrong.  My wifi is just fine and signal strength is excellent 

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Level 16

Re: Can’t connect to internet

@Tequilacpl  and everyone else.

Can you change your password to something simpler?

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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