Wi-Fi & connectivity

[Racalexa]

My Roku has been working fine with my xfinity router for the past year and half. The last month has been dreadful. Neither of my rokus in the house are connecting to the wireless internet- but other devices are connecting just fine. I have completed a connection reset and a factory reset with no luck. My router shows a broadband of 2.4 ghz. What needs to be done to get a connection?

[renojim]

@Racalexa, use the Xfinity app or log into your router using the username and password on the sticker and change the wireless mode from g/n to b/g/n.

[Icetray23]

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@renojim wrote:

@Racalexa, use the Xfinity app or log into your router using the username and password on the sticker and change the wireless mode from g/n to b/g/n.

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@renojim  thank you, I was having the same issue and this fixed it!

[frenchcarrot]

Hi,

I just got done talking to a xfinity agent. 

DISCLAIMER! This will log you out of all devices connected to wifi and you will have to longin again.

They had me go to xfinity.com/myxfi

Login to your account using your account info, then next to your network name (you probably created your own) hit the arrow next to it.

Then select see network.

Next in the right hand corner towards the top, hit edit wifi

You will see 3 differnt types of GHZ. Only need to worry about 2.4 and 5.0. Add 2.4 to the end of the network name under 2.4GHZ and 5.0 under 5.0 GHZ. Keep the both passwords the same so that way you don't get them mixed up. 

Then hit apply changes and continue and wait for them to update. This will make 2 wifi networks show up with the 2 different names you changed them to.

Then connect your roku the 2.4 wifi network. All your other devices should be fine with the 5.0GHZ but some can't run that speed.

This fixed my problem immediately. I hope this helps! otherwise use the chatbot for xfinity and just say "need to speak with agent" that way you'll get a really person to help you.

[AvsGunnar]

@frenchcarrot 

If you edit your 5ghz settings to use a channel between 36-48 or 149-161 rather than Auto, that should also help you if you are having trouble connecting a dual-band Roku device to your Xfinity connection.  If you are using a 2.4ghz only Roku device, then you will need to verify a 2.4ghz band SSID as you indicated and confirm that the Mode is set to b/g/n as indicated by @renojim .

[Gone1]

I've contacted Xfinity numerous times and their customer support is useless. What it boils down to is Xfinity is blocking their customers from using their roku's because they want to force them to rent and use their Flex units and charge them.

[OwnerofDevices]

Gone1,

I live in a house with 2 Roku TVs and 1 Fire TV and I did not need to change anything on my Xfinity gateway in order to make my devices connect. You might want to look back and see what others did on their gateways in order to fix the problem with their devices not connecting. 

[RokuDanny-R]

@Gone1

Thanks for the post.
If your internet service provider is Comcast, we would recommend changing your router settings for 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

Please keep us posted what you find out.

Thanks,
Danny

[MamaCB]

Thank you @frenchcarrot! I followed your steps EXACTLY and was able to reconnect both Rokus. I'm about to cancel my $60 xFinity tech appointment right now!

[seanlevans]

I don't think you understand the issue here. Roku needs to add a web browser to your platform to make signing in to xfinity wifi easier so that we can more easily connect to the hotspot.