Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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KimberlyOwen
Level 7

Can't connect to WiFi even with an excellent signal.

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Hello. I have been struggling with my Roku Express and connecting to WiFi for days now. I have restarted both my router and Roku. Several times now. I even did a factory reset. 

Sometimes it would connect when my signal strength was poor but nothing would load, of course.

I have rearranged my entire set up to have the router and Roku right next to each other. But now that I have an excellent signal, it won't connect at all. I am beyond frustrated. If anyone has any tips I would be so appreciative.

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makaiguy
Community Streaming Expert

Re: Can't connect to WiFi even with an excellent signal.

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@KimberlyOwen-

Might your router be one supplied by your internet provider? If so, your problem may have been caused by a recent update to your router. This has been reported lately with equipment from Xfinity and Cox, but there may be others.

Affected users report the router configuration needs to be switched from g/n security back to b/g/n. If you don't have access to your router's control panel you may have to have your internet provider do it for you.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

View solution in original post

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makaiguy
Community Streaming Expert

Re: Can't connect to WiFi even with an excellent signal.

Jump to solution

@KimberlyOwen-

Might your router be one supplied by your internet provider? If so, your problem may have been caused by a recent update to your router. This has been reported lately with equipment from Xfinity and Cox, but there may be others.

Affected users report the router configuration needs to be switched from g/n security back to b/g/n. If you don't have access to your router's control panel you may have to have your internet provider do it for you.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

View solution in original post

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KimberlyOwen
Level 7

Re: Can't connect to WiFi even with an excellent signal.

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That worked! Definitely something i never would have thought of trying. Thank you so much!                   

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makaiguy
Community Streaming Expert

Re: Can't connect to WiFi even with an excellent signal.

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@KimberlyOwen-  You're very welcome.  You can learn all sorts of things hanging around here.  Smiley Happy

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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