Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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dsjlaw
Level 7

Can't connect to Internet (error code 009)

Let me preface this by saying I'm a wireless newb, and know next to nothing about how wireless networks function, so I apologize if I omit any material information.

A few days ago, I received a Roku 2 XD for Christmas. Despite a fair amount of tinkering based on research conducted online regarding how to fix this problem, I've been unable to get my roku box to connect to the Internet (error code 009). Based on my online research, I added static DNSs from Google and OpenDNS to my router settings (router is a linksys WRT54G2v1.5), but that didn't fix the problem. I also tried calling Roku's support and found the representative I spoke to unhelpful. At this point, I'm lost.

I'm fairly sure this problem is fixable, as prior to my Roku difficulties I've never had any problems whatsoever with my Internet and/or router. Please help if you can. Otherwise, I will have to ask my Dad to return the roku, which will make me quite sad.

Thanks, and please let me know if I can provide any more information that will help solve the problem. However, please ask me for the info in terms a wireless noob can understand.

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18 Replies
philsoft
Level 8

Re: Can't connect to Internet (error code 009)

Has your router been flashed with the latest firmware?
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knuckle
Level 7

Re: Can't connect to Internet (error code 009)

what "tinkering" have you tried---mac adresses,DMZ,setting broadcast channels? post back and we will take it step by step
ROKU 3 4114AT076252
ROKU 2 LT 16A182002191
ROKU 2 LT #2 16A19K025194
ROKU HD 18D2CP067635
Roku TV 2N002P050587 2WE012050587
ROKU HDMI STICK 5S35CF000124
Roku Express + YU000X236772
all running wireless on a Technicolor C2000T
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pjoshua5000
Level 7

Re: Can't connect to Internet (error code 009)

Try this:

Restart every thing. Power off your route, cable modem and Roku for 30 secs and turn them back on.

Also remember to type the password correctly as it is cap sensitive. You could also try turning off the wifi password and try connecting. Maybe you just type the password wrong. I've done that and it took me a long time to figure it out. I just assume I enter correctly.


Hope this can help

Josh
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dsjlaw
Level 7

Re: Can't connect to Internet (error code 009)

"philsoft" wrote:
Has your router been flashed with the latest firmware?


Regretfully, I don't understand the question (my fault, not yours), so I am guessing the answer is no. Smiley Very Happy
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dsjlaw
Level 7

Re: Can't connect to Internet (error code 009)

"knuckle" wrote:
what "tinkering" have you tried---mac adresses,DMZ,setting broadcast channels? post back and we will take it step by step


Static DNSs (google, opendns), permutations of powering off; nothing w/ MAC addresses tho if it would be helpful I can tell you the IP and MAC shown on my Roku "About" page
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dsjlaw
Level 7

Re: Can't connect to Internet (error code 009)

"pjoshua5000" wrote:
Try this:

Restart every thing. Power off your route, cable modem and Roku for 30 secs and turn them back on.

Also remember to type the password correctly as it is cap sensitive. You could also try turning off the wifi password and try connecting. Maybe you just type the password wrong. I've done that and it took me a long time to figure it out. I just assume I enter correctly.


Hope this can help

Josh


Thanks, Josh - pretty sure the password is correct as the first two dots show up green (i.e., connect to wireless, connect to local network)
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dsjlaw
Level 7

Re: Can't connect to Internet (error code 009)

FWIW, I put in a dummy password for control purposes and the first light (wireless network) came up green while the second (local network) failed, so it must not be a password problem.

Also, my security is "WEP password" (again, don't know what this means) - problematic?
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RickRansom
Level 7

Re: Can't connect to Internet (error code 009)

"dsjlaw" wrote:
"philsoft" wrote:
Has your router been flashed with the latest firmware?


Regretfully, I don't understand the question (my fault, not yours), so I am guessing the answer is no. Smiley Very Happy


I believe he wants to know if your router is using the latest firmware. If you sign in to your router's setup page, it should be on the top right, just above the model number. According to the [urlhttp://homesupport.cisco.com/en-us/support/routers/WRT54G2]Cisco site[/url], the latest should be Ver.1.5.02 (Build 5) released last 03/19/2012.

Just to double-check, did you enter the GoogleDNS/OpenDNS in the "Static DNS 1" field on in the "2&3" field?

From a different thread:
"Gilgamesh" wrote:
That is exactly how Roku works. It ONLY uses the first DNS entry all others are ignored.
Retired
- Now works at Riot Games
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dsjlaw
Level 7

Re: Can't connect to Internet (error code 009)

Aha, maybe this is the problem -- my firmware appears to be out of date: 1.5.01 build 008, Aug 27 2009

Unfortunately, I have no idea how to update it. Help?
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