Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Abhish
Level 7

Can’t able to find new WiFi name

Hi There - I recently switch my ISP provider from Frontier to Cox. Now I am trying to connect Roku Express (which was up and running with Frontier) with new WiFi but surprisingly I can’t see my new WiFi name is listed under available wireless network list. I tried doing multiple attempts to restart router, Roku and Samsung TV but no luck. WiFi signal is excellent. I found some other thread that Roku Express supports 2.4GHz network. My wireless provider has both 2.4 and 5GHz, so that option seems inapplicable. Is this a bug is Roku? Any suggestion to fix this is highly appreciated.

4 Replies
Hd2021do
Level 7

Re: Can’t able to find new WiFi name

I’m having the same exact issue with my Roku Premiere! We upgraded our Cox internet to Panoramic with better speed/connectivity so it’s not a strength issue. The Roku just isn’t detecting the WiFi for some reason.

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Sotansmi
Level 7

Re: Can’t able to find new WiFi name

We’re you able to find a solution? I’m having the EXACT same problem. 

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Lowel
Level 7

Re: Can’t able to find new WiFi name

I’m having the same issue and I can’t stand it all I wanted total was watch a movie (just got it today Smiley Sad )

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boogernose
Level 18

Re: Can’t able to find new WiFi name

There are smart phone apps to see if your router is broadcasting ok.

I use WifiAnalyzer with Android. you do want to use the 2.4ghz signal.

Usually restarting the Router once twice. These problems seem to persist

with Home Networks that have a few things logged in. Try logging out

with any other things logged in. reboot the Router and see.

---A problem clearly stated is a problem half solved---.
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