Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Hi There - I recently switch my ISP provider from Frontier to Cox. Now I am trying to connect Roku Express (which was up and running with Frontier) with new WiFi but surprisingly I can’t see my new WiFi name is listed under available wireless network list. I tried doing multiple attempts to restart router, Roku and Samsung TV but no luck. WiFi signal is excellent. I found some other thread that Roku Express supports 2.4GHz network. My wireless provider has both 2.4 and 5GHz, so that option seems inapplicable. Is this a bug is Roku? Any suggestion to fix this is highly appreciated.
I’m having the same exact issue with my Roku Premiere! We upgraded our Cox internet to Panoramic with better speed/connectivity so it’s not a strength issue. The Roku just isn’t detecting the WiFi for some reason.