Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Can't Connect ROKU Express +

Everything was working fine until I had a computer crash.  I went to a new computer and could not connect to the internet.  Got that straightened out by putting in SSID I had to call tech support to get it straightened out.  My modem was not working properly.  After this was done I could no longer connect my ROKU have tried everything to no avail. Hope someone can help.

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Roku Employee
Roku Employee

Re: Can't Connect ROKU Express +

@mollybell_52 

Have you tried performing a factory reset on your device and setting the device back up to connect to your wireless network?

For more information on how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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