Wi-Fi & connectivity

[Gvanvoo]

I have several ruko devices.   It will find my network, but I can not log in. If I do get in, it might logout, a day or to later, and I can't get back in.  Help

[Ello2022]

If you provide more information such as Roku model and your ISP we could assist you more

[Gvanvoo]

I have a ruko express and ruko premier.  I have Comcast as my internet provider.   

At one point I had a 14.3 error.

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[AvsGunnar]

@Gvanvoo 

If you are receiving error code 14.30 or 14.40 error code and have a cable ISP gateway (Xfinity/Comcast, Cox, or AT&T) gateway), recent firmware updates to these routers over the past months have caused connection and streaming issues with Roku 2.4ghz-only devices. (Roku Express 3930/3931/LE and Roku Premiere 3920/3921).

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The initial troubleshooting step is to verify that [ b/g/n ] Wireless Mode or Protocol is Enabled in your gateway's (router) wireless settings under the 2.4 ghz band.

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Restart both your Router and Roku devices(s) after making the above changes.

Xfinity / Comcast → ( https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi ) with a walkthrough ( https://community.roku.com/t5/Network-Wireless-Wired-Connections/Error-014-30-stuck-for-three-days/m...)

Cox → (https://www.cox.com/residential/support/managing-your-in-home-network-with-my-wifi.html)

AT&T → (https://www.att.com/support/article/u-verse-high-speed-internet/KM1046172). You can select your appropriate router from the drop down menu.

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Feel free to post back with an update or if you need more help.