Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Curtisrlyonsjr
Level 7

Buttons turn green but no go

Roku Express, brand new had one before with no problem. It scans for my network with no problem. At first the wireless and internet connection wasn't going through but after a few tries it did. But now it freezes after the checking screen then goes back to scanning options. First error code was 014.50 next one was 014. I'm giving this until tomorrow before I get Chromcast. 

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1 REPLY 1\
makaiguy
Community Streaming Expert

Re: Buttons turn green but no go

This has always worked for me when I've had wifi connection problems:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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