Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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rcalzadilla
Level 7

Buffering and loosing connection to Roku Ultra with Netflix

This is a Roku Ultra Ethernet wire connected to TP-Link Router C9.

Problem started about 6 weeks ago after flawless streaming for years. While watching Netflix only and after watching about 30 min. Netflix starts buffering and stops, then gives me a choice of "Try again of reestablish connection." If I do either, it connects again but it may or not buffer and disconnects.

This only happens when watching Netflix

Roku Since 12/24/08, Ver 1.5 Build 909
Wired Ethernet Cable: Router to Roku
Cable Modem RCA Model DCM 425
Linksys Router WRT54G Ver 2.1,
Comcast Cable Broadband: 6Mbs, -+10dB
LCD HDTV 46" Samsung LN461550PFX2A
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2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: Buffering and loosing connection to Roku Ultra with Netflix

Have you tried reinstalling the channel?

Remove the channel.

Restart the Roku (Settings > System > System restart).  This makes sure the Roku's memory is cleared so you can be assured of a complete reinstall of the channel.

Reinstall the channel from the channel store.  Note that it will install to the bottom of your Roku channel grid.

You will then need to log this new installation into your Netflix account.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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Steno14
Level 7

Re: Buffering and loosing connection to Roku Ultra with Netflix

Mine started the same time but it’s the YouTube TV ap. I can’t take it 

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