Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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dp5338
Level 7

Brand new Roku Ultra not staying connected in wired confuguration

Does anyone have any solutions to a new (2020 model) Roku ultra, hardwired, that keeps producing a black screen and the buffering wheel, or just drops the stream altogether?  I have plenty of download bandwidth (400 mbs). 

I've rebooted the device and it continues to do it.  Any suggestions?

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renojim
Level 21

Re: Brand new Roku Ultra not staying connected in wired confuguration

Wired should be rock solid, so I'd suspect a bad cable or input on your router.  Try changing things around.  You may not want to use Wi-Fi, but that's always an option.

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