Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Yo_momma
Level 7

Asking if I’m home or at a hotel or dorm

I got a new xfinity router and when I went to connect the new WiFi to the ROKU it is asking if I’m home or at a dorm/hotel. I say I’m home and it says I’m connected to internet and wireless connection, the strength was excellent too. But when I go to Netflix or something nothing shows up, so it’s like I have no internet. Please help I have factory reset and rebooted many times, help. 

7 REPLIES 7\
StreamerUser
Level 20

Re: Asking if I’m home or at a hotel or dorm


@Yo_momma wrote:

I got a new xfinity router and when I went to connect the new WiFi to the ROKU it is asking if I’m home or at a dorm/hotel. I say I’m home and it says I’m connected to internet and wireless connection, the strength was excellent too. But when I go to Netflix or something nothing shows up, so it’s like I have no internet. Please help I have factory reset and rebooted many times, help. 


You have it backwards - you dont connect the WiFi to the Roku, you connect the Roku to the WiFi.

However, you havent stated your Roku model # or firmware version:  Settings/System/About

Make sure your new XFinity modem/router/gateway has both 2.4Ghz and 5Ghz SSIDs enabled (preferably separated/different) with WPA2 security, and that you arent connecting to any Guest network that may be enabled by default in your new modem/router/gateway.

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Yo_momma
Level 7

Re: Asking if I’m home or at a hotel or dorm

It’s a ROKU stick+ and I updated it yesterday. And it’s only one network and I don’t think I can separate them, I’ll try

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Jenras09
Level 7

Re: Asking if I’m home or at a hotel or dorm

Terrible. I need help to. My Mobil hot spot was working all day and now I get this "dorm or at home" message and now I can't access Netflix as well. I do know I have hotspot and have never had any issues untill now.

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DKM17
Level 7

Re: Asking if I’m home or at a hotel or dorm

Also havi g this issue and it's driving me crazy. Won't connect to anything and keeps asking this useless question.

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SVJeff
Level 8

Re: Asking if I’m home or at a hotel or dorm

Same here. I have 2 Roku TVs and neither will let me see anything even after verifying that the internet is connected. I get the ‘home or dorm/hotel’ question, it appears to connect, then nothing. This is new behavior on both units in the last 8-10 days.

Edited to add: one unit (TCL 8103X) shows the last update check on 6/6/22 at 10:21am (running 11.0.0 build 4193-48). The 2nd unit (Insignia 7301X) shows the last update check on 6/5/22 at 2:21pm (running 11.0.0 build 4193-31).  I did a network connection reset on #2 - no effect.  Currently, both TVs show connected to the internet yet no apps/channels will work.

2nd edit: I have the TCL unit for sale. I reset it last week in preparation (I think that’s where the June 6 date is from) and everything connected, downloaded and played correctly. I haven’t tried it again until today. Since it needed re-resetting for the new owner, I tried it today. It reset, connects to the internet and then fails when it checks for a software update. Now, I’m stuck there on the TCL. 

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renojim
Community Streaming Expert

Re: Asking if I’m home or at a hotel or dorm

@SVJeff, have you reset all your network equipment (gateway/modem/router)?

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Help others find this answer and click "Accept as Solution."
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Hoshigetsu
Level 7

Re: Asking if I’m home or at a hotel or dorm

You will need to change the default network name and password. 

 

I just dealt with this from tech support. 

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