Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Bella10760
Level 7

All service type Streaming issues

I continually have issues with streaming anything. I do not have cable only internet. I stream all my tv channels/premium services  tI am constantly getting the “ circle of death” while watching anything on both of my Roku devices. I have had the cable company out here twice checking the lines and equipment. They did replace the router which did not really help. I have even reset to factory settings.  My Rokus are less than 3 years old and worked fine prior to the pandemic.I have a Roku & Roku Express. It’s not the tv, dvds/blu-rays play fine. I am at a loss . It is so exasperating. Any suggestions? 
TIA

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: All service type Streaming issues

Hello @Bella10760

Thanks for reaching out here in the Community!

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: What should I do if I cannot connect to my home network or the internet?

Furthermore, if the affected devices are Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know how it goes!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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