Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Mb121
Level 7

All of a sudden - Roku not working

This morning my Roku lost connection. When I rebooted the device, it still will not connect, but my remote also is not working suddenly. I changed the batteries and tried to connect again and nothing. So now I have a frozen roku screen, not connected to WiFi, and a remote that will connect to the streaming stick. I did download the app but the device is not showing up to add, probably because it’s not connected. Any advice?

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2 REPLIES 2\
Mb121
Level 7

Re: All of a sudden - Roku not working

Edit: Remote will not connect 

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makaiguy
Community Streaming Expert

Re: All of a sudden - Roku not working

Do you have Xfinity as your internet provider? If so, your problem may have been caused by a recent update to many Xfinity-supplied routers:

Xfinity users report the router configuration needs to be switched back to b/g/n security. If you don't have access to your router settings, you may have to request Xfinity to do this for you.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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