Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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zdcobb87
Level 7

All 4 of my devices stopped working - no internet connection

All four of my devices stopped working at the same time. My remote will only control the tv power and volume. I went into the remote app and it says all four do not have internet connection. ( My connection is fine and just as fast as ever.) Can't even get into Roku to test connection. I unplugged them and plugged them back in

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1 REPLY 1\
AvsGunnar
Community Streaming Expert

Re: All 4 of my devices stopped working all of a sudden.

First step is to restart both your router/modem and your Roku devices.  If the reset of the router does not work, then you will have to verify that the router's Wireless Settings (most likely Wireless Channel assignment is not properly configured or is configured to Auto Selection/Auto.)

2.4 ghz band (channels 1-11 with 1, 6, and 11 as default preferred, bandwidth 20mhz, mode/protocol g/n)

5.0 ghz band (channels 36-48 or 149-161, bandwidth 20mhz or 20/40, mode/protocol n/ac)

Post back if you need more help.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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