Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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treykingston
Level 7

After my internet went down Roku Express no longer connecting to wifi

Hello--

My wifi provider had an area outage a few days ago and since then my main Roku Express (Model: 3930X) has not been able to connect to the wireless network. I have reset my router, updated software, and factory reset the Roku device with no success. All my other devices are able to access the internet, along with another Roku device that I have no issues with. At this point, am I going to have to purchase a new device as it's seeming to me there is an individual issue? Thank you in advance for any help! 

-Trey

2 REPLIES 2\
MilesT
Level 12

Re: After my internet went down Roku Express no longer connecting to wifi

The outage may have disabled 2.4 Ghz support on your router, or disabled simpler 2.4ghz connection options, or moved channel to an option that your Roku does not support.

Many cheaper/older Roku only support 2.4ghz, limited channels and standards 

Check/change router configuration or ask your ISP for help if it is an ISP supplied router.

 

 

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renojim
Community Streaming Expert

Re: After my internet went down Roku Express no longer connecting to wifi

@treykingston, if you have Comcast/Xfinity or Cox as your ISP go into the router settings and change the wireless mode from g/n to b/g/n.               

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