Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
After having my device for about a month, it all of a sudden can't detect ANY wireless networks.
I have tried various things to fix the problem, but nothing is working. I disabled & enabled the wireless pings, nothing. I did a factory reset, nothing. I checked the MAC address & it's not all zeros. I just got this & it was working fine, but now it won't show ANY network connections, but there are many available for my other devices. It's not a modem issue. It's a Roku device issue. How can I fix this?? Or do I need to return it for a replacement?
Re: After having my device for about a month, it all of a sudden can't detect ANY wireless networks.
UPDATE: Ok, the Roku will sense my hotspot, which is cool, but I can't keep using that since it drains my battery. I don't understand why it can sense the hotspot, but no networks? The modem is about 15 feet away!
Can you please answer the following so we can get a better understanding of what you are seeing: - Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. - Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? - Have you tried moving the device closer to your router to see if you can get connected? - How long have you been experiencing this problem?
If those things still aren't helping, feel free to send me a PM with the answers to the aboce questions, along with your Roku account email address and the serial number of your Roku from Settings>System>About and I'll be able to assist you further from there.