Network - Wireless & Wired Connections

[Sand]

I have tried various things to fix the problem, but nothing is working. I disabled & enabled the wireless pings, nothing. I did a factory reset, nothing. I checked the MAC address & it's not all zeros. I just got this & it was working fine, but now it won't show ANY network connections, but there are many available for my other devices. It's not a modem issue. It's a Roku device issue. How can I fix this?? Or do I need to return it for a replacement?

[boogernose]

it would help if we knew which Roku Model you have.

Does your smart phone see wifi networks when its exactly next to where the Roku is?

[Sand]

It's a Roku Premiere. Yes, my phone gets a WiFi signal. 

[Sand]

UPDATE: Ok, the Roku will sense my hotspot, which is cool, but I can't keep using that since it drains my battery. I don't understand why it can sense the hotspot, but no networks? The modem is about 15 feet away!

[boogernose]

Settings/Network/Set up connection make sure wireless is checked.

If it is uncheck it and re-check it.

If its now seeing anything and your phone does.

I would do a factory reset if nothings showing.

Settings/System/Advanced System Settings/ Factory Reset

You can also play with Network connection reset below it but I would just reset it.

Youll have to pair it with your account but the wireless networks should show.

[boogernose]

For the record our resident wifi expert is @atc98092

you can send him a PM

[RokuDanny-R]

@Sand 

Thanks for the inquiry.

Can you please answer the following so we can get a better understanding of what you are seeing:
- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 
- How long have you been experiencing this problem?

If those things still aren't helping, feel free to send me a PM with the answers to the aboce questions, along with your Roku account email address and the serial number of your Roku from Settings>System>About and I'll be able to assist you further from there.

Thanks,
Danny