Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
This may help. Yesterday my 2 Streaming Stick+ & my Roku TV all had issues connecting to the internet. When I checked my connection speed Roku was reporting 0-6 Mbps. I have 100 to the house and Netflix usually reports 80+ easily. I tried rebooting all devices including my cable modem (Motorola Arris) & WiFi Router & WiFi extender which has always cleared any WiFi connection issue. No dice. My internet speed to my router was 100+ (because of channel bonding) so no issues there. So what was the cause of my issue and maybe yours as well? I needed to change my DNS settings on my router. They've always been set to the default which has worked for ever - until yesterday. Here is what I did:
Replace the internal DNS address with a public DNS address. What worked was using Google’s public DNS. So set DNS1 to 188.8.131.52 and DNS2 to 184.108.40.206
Once I made the changes and applied them all of my Rokus connected without any problem. The issue was only with my Rokus as all other WiFi connected devices worked just fine. Something to look into if you haven't already.
I have a separate post here about this same issue. I figured it out as I went out a bought a brand new Ultra that came loaded with previous 9.2 build. Unit in issue had 9.3 build. I am hoping the "automatic" upgrade wont happen to my new unit, or they decided to "ban" this 9.3 until they fix the bug.
Other question is how you accessed this secret menu. Your sequence is not the standard sequence used to access the secret menu.
Home button 5 times. Press the Fast Forward button once. Press Play. Then Rewind. Play one more time. Fast Forward..
Yours is different
Re: 9.3 Update loses connection Hit the Home Button x5... FF Button x3... RW Button x2, scroll down to Update Software, if it's possible to revert back it will say something like update from 9.3 to 9.2, if you do not see 9.2 might not be able to revert back.
So yours has different sequences. Maybe this is just another secret screen sequence as I know there are several secret screen accesses. How did you find this one to get to the firmware?
Here is my Ultra from January 2020 that died after it updated to 9.3. I may try to see if I can revert to 9.2 and use somewhere else.
I read about this "Secret Screen" that allows access to the s/w update option on this forum. I am still on 9.2.0 after rolling back on both of my Streaming Stick+s and it's working fine. The secret screen you knew about is called the "Platform Secret Screen" and I also learned about that on this forum. FYI you can also access that "Platform Secret Screen" by using this sequence as it's what I read about and use but thanks as pressing PLAY instead of the DOWN ARROW is much easier!