Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

65S535 Can't connect to internet

Hello,

I just purchased my first TCL TV. The model number is 65S535. I live in an apartment complex. I've tried troubleshooting a lot of different things. I tried changing the wifi channels on both of my 2.4 and 5g wifi. I tried 3 separate channels for both of these for a total of 6 different internet channels. I also tried a hard wired connection into the TV. 

This is a brand new TV I've owned for less than one day. I've spent several hours trying to connect it to the internet for the first time. And I've had no luck. Can someone please help? This is frustrating for a brand new tv purchase.

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