Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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tcjackman33
Level 7

5g have premiere + cannot get Roku to connect to it

 
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2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: 5g have premiere + cannot get Roku to connect to it

That's because the Express and Premier models are bottom of the line bargain models that do not have dual band wifi receivers. They cannot receive the 5GHz band, only the 2.4GHz band.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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DesertOutlaw
Level 9

Re: 5g have premiere + cannot get Roku to connect to it

That's interesting to know as I have both broadband widths available thru Spectrum. However, the unit is not displaying the 5G connection and both connections use the same password. Gonna investigate further.

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